Your Perfect Pair
Refunds, minus a restocking fee, are available within 30-days from the day you receive your Focals.
A FRAME THAT FITS
Focals are crafted to fit you perfectly. However, if there’s ever an issue, we’ll make it right.
HERE TO HELP
Get in touch with our customer care team anytime at email@example.com, they’ll be happy to help.
How To Buy
Frequently Asked Questions
Where are North Showrooms located?
Flagship Showrooms are open in Brooklyn, NY and Toronto, ON, with Pop-up Showrooms opening across the country. Find us.
How can I download the Focals Showroom app?
The Focals Showroom app can be downloaded from the App Store® and is compatible with iPhone X or greater. This is only available for customers in the U.S. and Canada and for users aged 14+.
What prescription range does Focals support?
Focals are available in prescriptions ranging from -4.00 to +2.00 SPH and 0 to -2.00 CYL. Prescription lenses are available now.
Can I wear contacts with Focals?
Yes, you can wear contacts with non-prescription Focals.
Do I need to visit an eye doctor before ordering Focals?
For non-prescription Focals, you do not need to visit an eye doctor. To order Focals with prescription lenses, you will need to have a valid prescription. Please request the optometrist measure and provide your pupillary distance for both left (LPD) and right (RPD) eyes on the prescription.
Do I need to see my optician once I receive my prescription Focals?
If you pick up your prescription Focals in-store or via one of our Pop-up Showrooms, one of our opticians will make the necessary adjustments. If you ordered your Focals via the Showroom iOS app, we recommend that you take your prescription Focals to your local optician along with these instructions.
What is your shipping policy?
Once manufactured, your Focals will be shipped using Fedex's shipping services. Most shipping locations will receive the package within two business days. You will receive an email notifying you of the tracking number. A signature is required upon delivery.
What is the return policy?
You may request a refund within 30-days from the day you received Focals. A restocking fee may be charged if a refund is requested after your order has started being built. Refund requests can be made by emailing our Customer Care team at firstname.lastname@example.org. Read the Hardware Terms of Sale for more details.
The restocking fee is $120 USD ($160 CAD) for non-prescription Focals and $160 USD ($200 CAD) for prescription Focals.
What is the warranty?
Focals have a 1-year limited warranty from the day you receive them. Read the Hardware Terms of Sale for more details.